Raw Garden™ PRODUCT Policy

Raw Garden™ is committed to providing our customers with excellent products.
For any concerns or issues, please email info@rawgarden.farm.

Please include the following information:
This information will be required in order for us to assist you

• First and Last Name

• Email Address

• Concern or Issue

• Date of Purchase

• Name of Retailer

• Retailer’s Address

• Photo of receipt

• Photo/s or video/s of product
  

Please note:

• Concerns and issues must be reported in a reasonable amount of time

• Defective/damaged items must be reported within 24 hours of purchase

• Cartridges and dabbables must have a reasonable amount left

• The product is required to receive an exchange/replacement

• Receipts are required to receive an exchange/replacement
  

Please remember returns are at the discretion of the retailer:

• Retailers have different return policies

• Some retailers may not accept returns

• Most retailers will not accept returns if the product was purchased at another retailer

Please ask the retailer you are purchasing from about their return policy.